Scott Davis, U.S. Postal Service acting vice president and controller, plans to work on making the agency a more transparent, customer-centric organization that uses big data technology, Federal Times reported Tuesday.
Sean Reilly writes that Davis, who started out as a city letter carrier in 1984 and was promoted to his new role in January, believes incorporating big data techniques to managing USPS will not only flag questionable mail and package deliveries but provide clients with real-time status information and tracking power.
“They want to know where it is at any point in time,†Davis told Federal Times.
“We’re talking millions of scans daily that have to be processed and put into a usable form (on a) website or some sort of smart device. To me, that’s going to be the next big focus,†he added.
The controller also noted that getting input from the user community could help improve administration, operations and services.
“Make sure that you’re providing what it is that they are going to be able to use,†Davis said in response to what have been the lessons learned from USPS’s big data initiative.
“If we can help them understand where and how to use the data, they will, and they will make better management decisions,†he concluded.
