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White House Forms Team to Help Agencies Refine Digital Services

WhiteHouseThe Obama administration has formed a group that will be tasked to advise federal agencies on delivering public service through digital platforms.

U.S. Digital Service aims to promote information technology best practices across the government in order to drive improvements in customer experience, according to a Monday blog post jointly written by Federal Chief Technology Officer Todd Park, Office of Management and Budget Deputy Director Beth Cobert and Federal Chief Information Officer Steven VanRoekel.

Mikey Dickerson, a former Google engineer who helped revamp HealthCare.gov last fall, will lead the Digital Service team as administrator.

Park, Cobert and VanRoekel say the new organization will work with the General Services Administration‘s digital services agency 18F and will comprise of technologists and professionals who specialize in finance, human resources and procurement.

The White House also released the Digital Services Playbook to help agencies implement web- and mobile-based programs and the TechFAR Handbook to provide agencies guidance on contracting and acquisition.

“Together, the U.S. Digital Service, 18F, the Digital Services Playbook, and TechFAR Handbook will help advance the Smarter IT Delivery agenda in major ways – helping government deliver continually better services at lower cost, as our customers should expect and deserve,” Park, Cobert and VanRoekel wrote.

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