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Federal Agencies Seek Lessons from Yelp Feedback

ContractSigningThe U.S. government has partnered with public reviews portal Yelp to incorporate the site’s user-generated feedback into efforts to improve the federal agencies’ services.

Federal agencies will be able to get their Yelp pages and respond to reviews as part of the agreement, Yelp said Tuesday.

The goal is to help government agencies and offices engage citizens and address the various needs of the public.

Yelp has asked its users to review agency field offices, Transportation Security Administration checkpoints, national parks and Social Security Administration offices, among others.

“Not only is it helpful to others who are looking for information on these services, but you can actually make an impact by sharing your feedback directly with the source,” Yelp adds.

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