The General Services Administration has introduced three initiatives under GSA’s Digital Communities that aim to increase the adoption of digital public services across the federal government.
Justin Herman, manager of governmentwide social media and digital engagement programs at GSA’s citizen services and innovative technologies office, wrote in an article published Wednesday the U.S. Digital Registry as well as artificial intelligence and virtual/augmented reality communities are designed for federal managers who seek new technology to help improve agency customer services.
He said the Federal AI for Citizen Services Community seeks to encourage agency managers to collaboratively explore technology advancements and share best practices on policy, security and privacy management.
The Federal Virtual/Augmented Reality Community is meant to serve as a collaborative tool for federal agencies to develop business cases and analyze pilot programs for virtual and augmented reality applications geared toward creating better citizen experience, Herman added.
He noted the U.S. Digital Registry includes a dashboard that will work to help users browse and export government data, languages, platforms or tags on federal government accounts and mobile apps.
“While designed for U.S. federal managers, we strive to transparently share and collaborate with all who are interested in these services, working together to discover opportunities, identify needs, and develop solutions that elevate programs across public services,” he wrote.