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LaVerne Council Highlights VA IT Transformation Achievements

LaVerne Council

LaVerne Council, chief information officer at the Department of Veterans Affairs, discussed three key objectives that guide VA’s information technology transformation efforts in a blog entry posted Monday

She said that VA’s office of information and technology has worked to stabilize and streamline core processes and platforms; address material weaknesses; and institutionalize new functions to boost outcomes.

VA established its office of development and engagement to support employees through new career tracks; targeted and flexible training modules; and events that sought to provide direct contact between employees and OI&T leadership, Council added.

VA’s OI&T ranked fifth out of 24 federal agencies in the Office of Management and Budget‘s 2016 Benchmarks for Customer Satisfaction survey — up from 19th in the previous year.

Council noted OI&T formed the enterprise program management office to transition more than 200 projects into a new “veteran-focused” process designed to create a project management approach that required fewer artifacts and a shorter delivery cycle.

OI&T also created four new functions such as IT account management, strategic sourcing, data management and quality and compliance.

VA currently tests a mobile application for veterans that will work to send appointment reminders, receive progress reports and urge veterans to track and upload basic health data and readings.

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