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GSA to Deliver Public Service Info via Consumer Virtual Assistants

The General Services Administration has kicked off an initiative to make public service information available through a consumer technology dubbed intelligent personal assistants.

Justin Herman, manager of social media and digital engagement programs at GSA’s Technology Transformation Service, wrote in a blog post published Monday that the Emerging Citizen Technology program looks to deliver public service information via IPAs such as Amazon Alexa, Microsoft Cortana, Google Assistant and Facebook Messenger.

The program aims to address the need for automated, self-service access to public services as well as study the impact of IPA-related services, Herman added.

GSA will work with federal agencies to explore all aspects of the implementation of self-service citizen technologies such as privacy, security, accessibility and performance.

The program also seeks to give the technology industry an increased transparency into collaborations with the federal government, Herman wrote.

GSA will publicly share program findings as well as the next steps required to establish a more automated, self-service access to public service information.

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