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White House Amends OMB’s Circular A-11 to Boost Gov’t Customer Experience

The Office of Management and Budget introduced on June 29 a new part of its Circular A-11 that instructs government agencies to craft customer experience frameworks and guides on how to manage customer experience improvement efforts, NextGov reported Monday. The guidance covers the departments of Veterans Affairs, Agriculture, Commerce, Treasury and State. Official …

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NSF Announces Interagency Committee Advisory Panel on STEM Education

The National Science Foundation has appointed the members of a panel that will support and advise a federal interagency committee on programs for science, technology, engineering and mathematics education pursuant to the American Innovation and Competitiveness Act. Congress authorized the establishment of the 18-member STEM Education Advisory Panel that will evaluate the Committee …

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Air Force’s Security & Protection Category Council Facilitates Acquisition Processes Via Category Management

The U.S. Air Force’s security and protection category council has implemented the category management approach to help the service streamline its procurement processes and achieve cost savings. Scott Heise, council director at the Air Force Security Forces Center, said in a statement published Thursday a five-year contract the service awarded to …

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