A report by the FBI’s Internet Crime Complaint Center, also known as IC3, has found that healthcare and public health, critical manufacturing and government facilities are the top three critical infrastructure sectors
MoreLaura Stanton, assistant commissioner for the office of information technology category at the General Services Administration’s Federal Acquisition Service, said federal agencies that intend to improve citizen experience, increase efficiency and streamline
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The Department of Defense (DoD) has launched its My Military OneSource mobile app that will connect service members and families to support resources. The mobile app will provide a customized way for
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The Government Accountability Office has found that the federal government allocated over $30 billion for telecommunications services and $4 billion for call center operations during fiscal years 2014 through 2018.
MoreMaximus has appointed Michelle Link as Chief Human Resources Officer (CHRO) to support expanding business needs and develop the company’s work culture, effective March 30, 2020, Maximus reported on Friday.
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The General Services Administration has asked federal agencies to participate in a focus group to discuss the development of a follow-on contract vehicle for call center technology platforms and services. GSA said
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The Department of Veteran Affairs has opened a new call center in Atlanta to provide suicide prevention and crisis intervention services to more veterans in need of assistance. The veteran crisis line
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The Federal Trade Commission and Lockheed Martin have received recognition at an American Council for Technology and Industry Advisory Council event for FTCâs identity theft recovery website developed by Lockheed. Lockheed and FTC
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The Office of Personnel Management has said the government-wide budget cuts could put the agency behind its target time to process retirement benefits, according to a Federal News Radio article. Jack Moore writes
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