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FCC Launches New Consumer Help Website

telecommunications0004The Federal Communications Commission on Tuesday launched a new, easy-to-use Consumer Help Center that will provide consumers with the latest information from the commission.

The new website will allow consumers to learn about different issues in telecommunications, make it easy for consumers to find out what’s going on at the FCC, get tips for making the best choices in purchasing communications devices and services, have their voices heard by filing comments on issues that interest them, and file a complaint when problems arise. Consumers will also be able to test the speed of their broadband service, and access more than 150 consumer fact sheets on telecom subjects.

“Our new Consumer Help Center makes it easy for consumers to learn about our work and take action,” said Joel Gurin, chief of the Consumer and Governmental Affairs Bureau of the FCC. “Here, in one place, consumers can do a number of things such as read about consumer issues, get practical advice for avoiding problems, file a complaint, comment on our rulemakings, or read what our FCC experts are saying in our Consumer Blog.”

The Consumer Help Center is produced by the FCC’s Consumer Task Force, an interbureau group Chairman Julius Genachowski established earlier this year.

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