GAO Report: Fed Agencies Need Social Media Policies

From: GAO

Federal agencies have made mixed progress in developing and implementing policies regarding the use of social media, a Government Accountability Office report says.

The GAO audited 23 major federal agencies that use Facebook, Twitter and YouTube in its 90-page report, issued Thursday.

The GAO found 12 of the 23 agencies developed and outlined processes and policies for identifying and managing records generated by social media usage. Some agencies reported there was no need to have policies specifically addressing social media because existing policies already address social media.

“Without establishing guidance and assessing risks specific to social media, agencies cannot be assured that they are adequately meeting their responsibilities to manage and preserve federal records, protect the privacy of personal information, and secure federal systems and information against threats,” wrote Gregory Wilshusen, GAO director of information security issues. reports President Barack Obama has encouraged federal agencies to use social media to establish a dialogue with their employees.

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