A recently proposed bill would stop cable and phone company complaints from being swept under the rug. In fact, complaints would be front and center, published online if Rep. Henry Waxman‘s (D-Calif.) proposal gets passed.
Waxman, a member of the House Energy and Commerce Committee, proposal would lead to the Federal Communication Commission posting thousands of consumer complaints online, according to a report by National Journal.
Waxmen sees this reform as an effort to make the agency more transparent, according to the report. The report also indicated that Rep. Greg Walden (R-Ore.), chairman of the panel’s Communications and Technology Subcommittee, said GOP lawmakers would support this amendment, with certain revisions.
Waxmen has withdrawn the amendment so that it can be negotiated and potential set up for a bipartisan approval, said the report.
Currently, published complaints are not linked to companies, but the bill would call for complaints to be clearly linked to the company and searchable by name.
The FCC does compile quarterly reports that total complaints, but in order to get more in-depth data on complaints, a Freedom of Information Act request would have to be made, Waxmen said according to National Journal.