Accenture Survey Shows Demand for E-Govt; Stephen Rohleder Comments


Of the 1,400 citizens surveyed from Australia, France, Germany, India, Singapore and the U.S., nearly half believe interacting with their government is easy, Accenture found.

The coompany announced its survey findings last Wednesday and indicated that many want increased access to public services.

Stephen Rohleder, group chief executive for Accenture’s global health and public service business, said governments worldwide face a new expectations from citizens in the way they deliver services.

Seventy percent of respondents said they use the Internet to submit and track government forms and payments.

Fifty-three percent said they wanted to use more online channels than they presently do.

One-third of respondents it is easier to access services from the government than private sector organizations, Accenture found.

However, one-third also said they were not aware of ways in which they could interact with their government digitally.

Seventy-five percent of U.S. respondents said they routinely use websites to access government services, but only 40 percent said they believed that information was available via mobile devices.

recent poll of federal agencies from Foresee Results said more than half of U.S. agencies intend to build their websites to be mobile-friendly.

While 75 percent of U.S. respondents said they would accept renewal alerts and licenses electronically, 60 percent said they would not use social media to contact a government official for a service or solution.

Additionally, 57 percent would like better data sharing across agencies and 30 percent of U.S. citizens surveyed said they do not want the government to have access to their personal data.

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