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Survey: Federal Agencies Making Websites Mobile Ready

Site: stm.lbl.gov

A recent poll suggests more than half of federal agencies are planning to provide citizens websites that are optimal for mobile device users, Federal News Radio reports.

Foresee Results surveyed 101 federal agencies and found that one-third are already in the process of implementing a mobile-friendly website.

According to Larry Freed, president and CEO of Foresee, mobility is the next frontier for e-government.

The firm conducted the survey with the American Customer Satisfaction Index’s e-gov satisfaction survey and evaluated agencies based on website usability, transparency, search functions and appearance.

The survey compared private and public organization websites, finding the Social Security Administration’s claims website to score higher than Amazon, the report said.

Websites run by the SSA, the National Institutes of Health, the Department of Homeland Security, the Department of Health and Human Services and the Pension Benefit Guaranty Corporation also received top scores.

Some federal websites making the top included:

  • SSA’s Administration iClaim
  • SSA Retirement Estimator
  • SSA’s Help with Medicare Prescription Drug Plan Costs
  • DHS Citizenship and Immigration Services Resource Center
  • NIH’s Medline Plus
  • HHS’ Health People

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