Home / Technology / Survey: Interior, Defense Leading Depts In Fed Customer Satisfaction Survey

Survey: Interior, Defense Leading Depts In Fed Customer Satisfaction Survey

Photo: www.concordnc.gov
Photo: www.concordnc.gov

The departments of Defense and Interior took the top spots in an annual customer satisfaction survey measuring services in economic sectors, GovExec reports.

Eric Katz writes that the federal government as a whole ranked 10th out of 10 sectors in the American Customer Satisfaction Index survey but individual departments tended to score above the government.

Respondents scored the government at 43 out of 100 but the average agency was scored 71, Katz writes.

Scores of federal government services rose 2.2 percent over last year’s number to 68.4 out of 100 and have grown 5 percent since 2010, according to the report.

ACSI attributed the increase in part to citizens interacting with government via email and a website, Katz writes.

Users that interacted with federal entities via email and websites Internet gave respective scores scores of 67 and 66, compared to phone and mail scores of 65 and 62.

Check Also

DOE Announces Funds to Support Large Power Transformer R&D Efforts

The Department of Energy is obligating up to $75M to finance four research and development efforts for more resilient large power transformers. The DOE said Wednesday these projects aim to produce sensor-equipped transformers with boosted flexibility, analytical performance and security under the Transformer Resilience and Advanced Components and Resilient Distribution Systems programs.

Leave a Reply

Your email address will not be published. Required fields are marked *