Private postal operators have become more aggressive in competing against postal agencies for mail and parcel businesses, according to an Accenture study.
No postal operator has seen a positive financial impact from expansion of digital mail, nor have digital platforms in the market helped organizations achieve profit, the study says.
Accenture studied postal agencies in 24 countries, as well as commercial parcel providers FedEx and UPS.
The 16 largest postal agencies studies represent nearly three-quarters of the world’s total mail volume, according to Accenture.
Singapore has the study’s top performing postal organization and UPS dropped one spot to third after being placed second last year, while the U.S. Postal Service ranked in the bottom five.
Postal operators that scored well in the study offer customers convenience products such as bill payment centers, motor vehicle registration and passports.