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VA, Vet Groups Partner to Cut Claims Backlog; Allison Hickey Comments

HealthRecordsThe Department of Veterans Affairs has partnered with two veteran groups as part of the agency’s initiative to reduce its compensation claims backlog by 2015.

Disabled American Veterans and the American Legion will aim to help the VA finish processing claims within 125 days at 98-percent accuracy, the VA said Tuesday.

Allison Hickey, VA undersecretary for benefits, said the VA expects the number of veteran service organizations and other veteran groups to work at different points of the claims process.

James Koutz, American Legion’s national commander, said the group has worked with VA regional offices in Denver, Pittsburgh, and Baltimore to help identify best practices for fully developed claims and to train its own service officers.

The VA recently announced it would expedite decisions on old claims.

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