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Steven VanRoekel Seeks to Refresh Online Govt Customer Service

Steven VanRoekel
Steven VanRoekel

Steven VanRoekel, federal chief information officer, has proposed expanding the IT project management initiative PortfolioStat in a bid to refresh services across government websites, Nextgov reported Thursday.

Joseph Marks writes the move is intended to pave the way for a metrics-based approach to consolidating the agencies’ online assets.

Government data indicates that the number of top-level federal web domains decreased from 1,500 in 2011 to below 1,000 in mid-2013, according to the report.

PortfolioStat is part of the Obama administration’s efforts to reduce IT spending and build up agencies’ online customer services, Marks reports.

The administration launched the Campaign to Cut Waste in 2011 with the goal of eliminating half of the estimated 2,000 government-run websites within a year.

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