Home / Civilian / Phaedra Chrousos to Head GSA’s Citizen Services, Innovative Tech Office

Phaedra Chrousos to Head GSA’s Citizen Services, Innovative Tech Office

Phaedra Chrousos
Phaedra Chrousos

Phaedra Chrousos has been appointed associate administrator of the General Services Administration’s citizen services and innovative technologies office in addition to her role as chief customer officer.

She will work to help the GSA grow its digital services role and service offerings to internal and external customers, the agency said Tuesday.

“Phaedra is ideally suited for this role, given her experience founding and managing two successful companies in the digital media and healthcare industries, respectively,” said Dan Tangherlini, GSA administrator.

Chrousos joined GSA in 2014 as the agency’s first chief customer officer.

She will collaborate with Kathy Conrad, who previously served as acting associate administrator, and Greg Godbout, executive director of GSA’s 18F organization.

Check Also

VA Incorporating Customer Experience Principles Into CFR’s Core Values Section

The Department of Veterans Affairs is set to add a set of customer experience principles to the core values and characteristics section of its Code of Federal Regulations, Nextgov reported Friday. “Maintaining a sustained organizational commitment to, and institutionalized focus on, the voice of the customer is a critical component of modernizing VA to meet the needs and expectations of veterans, their families, caregivers and survivors,” according to the final rule scheduled for publication on Federal Register Monday.

Leave a Reply

Your email address will not be published. Required fields are marked *