Home / News / Answers Corp. Survey: Federal Mobile Services Outpace Private Sector in User Satisfaction

Answers Corp. Survey: Federal Mobile Services Outpace Private Sector in User Satisfaction

websiteA new Answers Corp. survey has revealed a growing user satisfaction in federal mobile resources compared to private sector mobile services for the retail, financial services and utilities markets.

Answers said Tuesday the ForeSee e-government satisfaction index for the first quarter of 2015 shows an increase in mobile citizen satisfaction to 79 points, two points higher than in the previous quarter.

The survey also indicates a decline in overall satisfaction score from 75.1 in the fourth quarter of 2014 to 74.7 in Q1 2015.

Two Social Security Administration websites scored 90 despite the overall decline.

“No matter what side of the aisle executives may sit on, the ultimate goal of agencies is to ensure concerned citizens have the utmost confidence in the government that is serving them,” said Dave Lewan, vice president of the ForeSee service.

“The digital experiences federal organizations provide play a vital role in achieving that mission,” Lewan added.

Based on 250,000 survey responses, the index is meant to examine citizens’ experiences navigating more than 100 federal websites, mobile sites and applications.

Check Also

Jeffrey Byard to be Nominated FEMA Administrator

President Trump intends to nominate Jeffrey Byard, associate administrator for response and recovery at the Federal Emergency Management Agency, as administrator of FEMA within the Department of Homeland Security. Previously, he worked as an executive operations officer and mitigation division planner at the Alabama Emergency Management Agency and led evacuation efforts for the state during Hurricane Gustav, the White House said Friday.

Leave a Reply

Your email address will not be published. Required fields are marked *