Beth Cobert, acting director of the Office of Personnel Management, has highlighted the agency’s efforts to offer assistance to federal employees and other victims of two recent data breaches, GovExec reported Wednesday.
Charles S. Clark writes Cobert said that OPM has implemented automatic enrollment of affected individuals into identity protection and credit monitoring programs and is conducting daily monitoring of call centers that field questions from victims of identity theft.
“You haven’t been shy about providing feedback on cyber, and I assure you we will take all that into account as we make sure that everyone who was affected receives the highest level of service possible,” Cobert told attendees of a meeting held by the National Council on Federal Labor-Management Relations.
Cobert noted that the agency plans to hold focus groups with individuals who were affected by a breach that targeted records related to background checks and is collaborating with the Pentagon to find a software company to help track others whose records had been compromised by the recent hacking, Clark reports.
The acting OPM director told the audience that she was also a victim of the hacking and that she is “committed to addressing what [problems] these intrusions created for the federal workforce and the federal family.”
“This is my No. 1 priority in taking on this role,” Cobert added.