A new Adobe digital government survey says 95 percent of U.S. citizens engage with the government at the same or higher level as they did in the previous year as agencies adopt online services.The company said Oct. 21 the increased engagement also comes with an increase in frustration among 78 percent of citizens during in-person or over-the-phone interactions with government.
The survey noted that the majority of respondents had positive responses to the use of online tools, as nearly 90 percent pointed to time and energy savings and 84 percent gave their support for an increased budget to improve those tools.
Adobe said it commissioned the survey to look into the potential impact of digital government tools on the delivery of citizen services.
The company said it will release additional findings in the coming weeks.
