The General Services Administration’s 18F and USA.gov teams have conducted research for a project that seeks to understand how U.S. citizens interact with the federal government and identify new ways to improve government digital services.Carolyn Dew, Colin MacArthur and Michelle Chronister write in a blog post published Wednesday that USA.gov and 18F carried out the six-week research through interviews with government agency clients in five cities for the “federal front door” project.
The project will work to streamline and improve the public’s interaction with government websites through updates to existing online portals that individuals use to transact with multiple agencies.
18F and USA.gov will design experiments for the project’s next phase to test new concepts and platforms that aim to improve services and access to government information, Dew, MacArthur and Chronister added.
