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ACSI Report: Drop in Federal Govt Services User Satisfaction Slows

surveyA new American Customer Satisfaction Index report has found that citizen satisfaction with U.S. federal government services received a score of 63.9 out of 100 in 2015, a gradual decline from 64.4 in 2014.

According to the ACSI Federal Government Report 2015 published Tuesday, the federal government’s scores when it comes to customer service, processes and information quality improved in 2015 compared with over a year ago.

The survey is based on interviews with randomly selected 2,079 federal service users conducted from Nov. 12 through Dec. 12, 2015.

The departments of Interior, State and Defense landed the top spots in the ranking of federal agencies for customer satisfaction.

The three agencies got scores above the average federal government score of 64, according to the survey.

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