Mark Forman, global head of Unisys‘ public sector business, wrote in a blog entry posted Tuesday he believes hybrid technology is an essential tool for agencies that aim to offer digital citizen services.
“Government organizations cannot ignore the new “digital” operational construct, and must define what this shift means for their operating model, programs, employees—and ultimately their citizenry,” Forman stated.
He cited a study that indicates a blend of analog and digital architectures will facilitate implementation of new business models at public sector agencies and other large organizations.
Forman has also observed many agencies experimenting with cloud computing, social, mobile and data analytics initiatives and some of them have rolled out a variety of mobile applications that he believes can make government services confusing to navigate.
“A more strategic approach is now needed as the next step to a more effective digital government model,” he added.