Home / News / ICF-NAPA Study: 87% of Federal Managers Want Agency Access to Digital Tech

ICF-NAPA Study: 87% of Federal Managers Want Agency Access to Digital Tech

digital governmentEighty-seven percent of more than 10,000 senior federal managers who responded to a survey by ICF International and the National Academy of Public Administration  said they believe their agencies should have access to digital technology.

ICF and NAPA surveyed agency officials for their Federal Leaders Digital Insight Study between Aug. 19 and Sept. 24 last year in order to determine how well government organizations adopt and utilize new technology.

Participants in the survey were responsible for agency digital environment, strategy, workforce training recruitment, retention and acquisition functions.

Almost three-quarters of respondents reported digital technology has helped  increase employee productivity at their agencies, up 10 percent from the previous iteration of the survey.

“While 2015 was a challenging year, with a renewed and intensified interest in cybersecurity, agency leaders continue to see the benefits of a digital workplace,” said Jeff Neal, an ICF senior vice president and a NAPA fellow.

A panel of NAPA fellows made eight recommendations following the survey in an effort to help government address digital technology goals without new legislation or change of the Federal Acquisition Regulation.

The panel recommended that the Office of Management and Budget develop an innovation playbook and case studies on how agencies can adopt new processes with digital technology.

Check Also

VA Incorporating Customer Experience Principles Into CFR’s Core Values Section

The Department of Veterans Affairs is set to add a set of customer experience principles to the core values and characteristics section of its Code of Federal Regulations, Nextgov reported Friday. “Maintaining a sustained organizational commitment to, and institutionalized focus on, the voice of the customer is a critical component of modernizing VA to meet the needs and expectations of veterans, their families, caregivers and survivors,” according to the final rule scheduled for publication on Federal Register Monday.

Leave a Reply

Your email address will not be published. Required fields are marked *