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IBM’s Gina Loften: Agencies Should Apply ‘Agile’ Model to Build Customer-Focused IT Platforms

digital governmentGina Loften, vice president and chief innovation officer of IBM‘s federal business, has said she believes agile methodology can help agencies create information technology applications to deliver citizen services.

Loften wrote in a guest piece published Tuesday on Federal Times the agile development model has been used in the private sector and works to enable organizations to make platforms based on end-user needs.

“Because design thinking puts the user first, it could result in better outcomes, which would enhance the ultimate mission of various federal agencies,” she added.

She said an agency that aims to adopt the agile methodology should establish a collaborative culture that will allow technology developers to exchange ideas throughout the development process.

Loften also recommended that agencies use the strategy to modernize public service websites for mobile device users and believes doing so can help increase citizen interaction with the government.

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