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GAO: GSA, OMB Should Update Goals, Performance Measures for Digital Services Projects

softwareThe Government Accountability Office has recommended to the General Services Administration and the Office of Management and Budget to update their goals and performance measurement strategies for IT service delivery to agencies.

GAO said Friday it has also suggested that OMB update the U.S. Digital Service‘s policy to define the expected relationship and collaboration between chief information officers and digital services teams.

GAO’s draft report noted GSA’s 18F unit and USDS have delivered a variety of services including software development, acquisition consulting, quality assurance, problem identification and software engineering to support agency IT efforts.

Specifically, GAO said 18F worked on 32 projects for 18 agencies while USDS worked on 13 projects for 11 agencies.

Project managers that have engaged with the two agencies for IT projects reported that they are mostly satisfied with their digital services projects.

Sixteen of the project managers who worked with 18F were very satisfied while six were very satisfied with USDS, the report stated.

GAO noted that 18F and USDS do have goals and performance measures that are not outcome-oriented and have not completely measured program performance — thus needing further work in those areas.

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