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Unisys’ Casey Coleman: Agencies Embrace Digital Service Delivery Framework

Casey Coleman
Casey Coleman

Casey Coleman, group vice president of Unisys‘ federal civilian business, has said she observed many agencies prioritizing digital government initiatives since the White House  issued a road map for digital services delivery in May 2012.

She wrote in a guest piece published Tuesday on the Federal Times the White House’s Building a 21st Century Digital Government framework calls for agencies to disseminate and secure information with web-based or mobile technologies, create an online resources portal for third-party developers and develop standards to make government data open or machine-readable.

According to Coleman, agencies have moved from familiarization to implementation and technology has matured over the past four years.

She also believes that hybrid infrastructure, digital environment security, data analytics, information technology service management, end-user support, application services and mobility support are key for a digital government project.

“The ability of IT staff to quickly develop and deploy new solutions will enable agencies to keep pace with accelerating technological change,” she noted.

“And the ability to collect and analyze the enormous amounts of data will generate insights for improving the mission capabilities of civilian employees and government systems.”

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