Chris Liddell: WH Innovation Office Eyes Multiyear Projects to Transform Federal Service

Chris Liddell, director of White House strategic initiatives, has said the Office of American Innovation aims to establish infrastructure and reach out to industry as part of multiyear efforts to improve how the federal government delivers customer service, Nextgov reported Wednesday.

Liddell told audience at a Partnership for Public Service-hosted event Wednesday that the White House plans to convene public, commercial and academic professionals to push federal customer service initiatives forward.

He added the goal is to provide government service recipients “the same experience as they do in the private sector.”

Some House and Senate members have introduced the Federal Agency Customer Experience Act to help federal agencies simplify the process for collecting feedback from citizens.

The White House also looks to build centers of excellence that will work to promote cross-agency services in the government.

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