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LaVerne Council: Agency CIOs Should Build ‘Digital Trust’ Through Employee Engagement

LaVerne Council, national managing principal for enterprise technology strategy and innovation at Grant Thornton, told Federal News Radio in an interview published Tuesday that agency chief information officers seeking to establish trust within their departments should integrate mission goals with data-based information technology strategies.  

Council, former CIO at the Department of Veterans Affairs, noted that agency CIOs should start with their employees when it comes to building "digital trust."

“In order for the organization to have a trusted digital capability, you have to have the people engaged in the change processes that occur in an organization,” she told the station’s CIOs as Trusted Leaders of Transformation program.

“They really have an opportunity through the transparency of the CIO to understand where they are going and what’s expected of them.”

Council said there are core characteristics that teams should have to establish digital trust and those include teamwork; accountability; transparency through communications; and innovation.

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