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Report: Revamped VA Website Unifies Access to All Veteran Services

The Department of Veterans Affairs has consolidated its services into a single website in a move to comply with veterans’ preferences, Nextgov reported Wednesday.

“Vets.gov was intended to build a plain language, easier experience for veterans to understand the benefits they’ve earned and to be able to access and transact with the VA more effectively,” said Marcy Jacobs, executive director at the department’s U.S. Digital Service team.

The newly refined website, VA.Gov ,provides a single access point to information on all VA services including benefits and health care; and is customizable for a more personalized user experience.

USDS based these changes on input gathered from over 5,000 of the website’s users, the report noted.

In the future, Jacobs looks forward to working with the Defense Department to help transitioning servicemen access veteran benefits without the need for paperwork.

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