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Senate Approves Bill to Improve Digital Federal Processes, Increase Public Access

Reps. John Ratcliffe, R-Texas, and Ro Khanna, D-Calif., praised the Senate’s decision to advance their bill, which would digitize government processes and establish new standards for all public federal websites to improve user experience and accessibility. 

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The 21st Century Integrated Digital Experience Act will help reduce the burden in interacting with federal agencies by eliminating the need for phone calls or in-person visits to government offices, the lawmakers said in a statement posted Wednesday.
Ratcliffe and Khanna introduced the bill in an effort to provide easier and more secure interactions between citizens and federal agencies online. 

“The 21st Century IDEA will help bring us up to speed with the vast majority of the private sector by allowing us to meet the public’s needs with a few simple clicks online rather than drawn out phone calls or in-person visits with agency representatives,” the lawmakers commented. The bill received House approval in November and will now be sent to President Trump for a signature.

“We’ve got major room for improvement when it comes to the services we provide online,” Ratcliffe and Khanna added. “We’ve been grateful for the strong bipartisan support this legislation has received from our House and Senate colleagues, and we’re looking forward to its swift signature into law."

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