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Treasury Dept’s Fiscal Service Implementing Cloud-Based ‘Data Lake’ for Call Center Operations

The Treasury Department’s Bureau of the Fiscal Service is transitioning from a traditional enterprise data warehouse into a cloud-based “data lake” to support the bureau’s call center operations, Federal New Network reported Monday. The data lake serves as an inventory of raw data which the call centers will use to assist people who want to settle delinquent debts.

Tony Peralta, data architect for the Fiscal Service, said the data lake intends to transcribe voice files and get sentiment analysis from that information. He added that the traditional data inventory system resulted in some inefficiencies due to limits in configuration and hard-drive space. 

The data lake is based on the Workforce Community Cloud shared-service infrastructure which handles the voice transcription and sentiment analysis operations. The cloud architecture was provided by the Treasury’s Office of the Chief Information Officer.

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