Defense Agency to Establish Process for System Maintenance Scheduling

The Defense Information Systems Agency plans to implement a process in April for managing recurring maintenance, authorized service interruptions and customer updates about system maintenance schedules. 

“Managing ASIs has become extremely labor intensive and complex as a result of (the agency's) continually expanding mission,” Timothy Noel, chief of ASI Management Branch at the agency, said in a statement on Monday.

He said the new process will help streamline the recurring maintenance process and other processes in managing enterprise systems.

Dave Bennett, director of the agency operations center, said the formalized, standard process will also provide customers with increased awareness of maintenance schedules and reduce the time needed to coordinate maintenance. An average of 15,000 service interruptions are conducted annually.

“The amount of ASIs will decrease, reducing the efforts needed to track multiple scheduled interruptions as well as reducing scheduling conflicts,” Bennett said. 

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