OMB Announces White House’s Strategy for Shared Services Adoption Through New Memo

The Office of Management and Budget released a memorandum Friday to advance the adoption of shared services to improve government operations’ efficiency and meet the cross-agency priority goal for sharing quality services in the President’s Management Agenda.

“The memo establishes the new model for identifying, planning and operating government-wide shared services,” Suzette Kent, federal chief information officer and 2019 Wash100 Award winner, said in a statement published Friday.

The memo calls for the government to implement an integrated approach to shared services through the development of interagency priorities and standards for shared services, creation of shared governance, centralized capabilities and performance expectations and continued efforts to speed up the adoption of existing quality services.

The document also establishes a process for designating agencies as quality services management offices, creates an accountability and governance model to enable QSMO performance excellence through the Business Standards Council and Shared Services Governance Board and requires all CFO Act agencies to name a senior accountable point of contain to coordinate initiatives with regard to shared services implementation.

Emily Murphy, head of the General Services Administration and a 2019 Wash100 Award recipient, said GSA and OMB have worked together in the past year to establish an implementation framework for governmentwide shared services.

“GSA is excited to continue the administration’s focus on shared services, both in our leadership role and as one of the initial agencies selected to implement this strategy," said Murphy. 

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