Gov’t Officials Cite AI as Vital to Agency Transformation, Modernization

Jeff Brody

Government sector leaders pointed to artificial intelligence and machine learning as crucial factors for modernizing government operations during Amazon Web Services’ Public Sector Summit in Washington, D.C., Fedscoop reported Thursday. Zacharie Hall, a computer scientist for the U.S. Special Operations Command, said AI and machine learning help the agency rapidly process data obtained from the battlefield. 

“It’s really allowed the analysts to focus on things that are cognitively challenging,” he added.

Rob Brown, chief technology officer for the U.S. Citizenship and Immigration Service, noted that such emerging technologies drove the agency’s efforts to become a “person centric” and digital-first organization. He added that small, hypothesis-driven experiments would help spur AI-based modernization initiatives.

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