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James Gfrerer: VA Works Toward Digital Transformation

Jeff Brody
James Gfrerer

James Gfrerer, chief information officer at the Department of Veterans Affairs, has said the VA Office of Information and Technology has embarked on multiple digital projects with the internt to transform service delivery.

Gfrerer wrote in a commentary posted Thursday on FCW that digital transformation involves the integration of technology, processes and personnel.

He noted that VA Secretary Robert Wilkie prioritizes modernization of the VA's electronic health records system, implementation of Mission Act and redesign of the department website.

The department also works with companies to produce digital tools for military veterans to access care services as part of the Lighthouse API program, Gfrerer added.

"What distinguishes our digital transformation is our purpose, our “why.” It drives me and everyone in OIT as we work together toward the same goal: improving the lives of veterans."

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