Katie Olson: Defense Digital Service Designs Tech With Users

Jeff Brody

Katie Olson, chief of staff of the Defense Digital Service, said adopting the principle of “designing with and not for users” has been key in advancing digital transformation across the Department of Defense, Nextgov reported Wednesday.

“What’s really, I think, a testament to our team and the success we’ve had so far in some of the major transformations we’ve had is that we think about who we are designing this with and we’re not just thinking about this as something we’re just dropping off and handing over,” Olson said Wednesday at an FCW workshop in Washington.

She cited the development and deployment of the move.mil website and improvement of Army Cyber Command’s Army Cyber School curriculum as some of the DDS projects that reflect the adoption of the principle.

“It’s really important to be embedded with the people who are ultimately going to be using the technology to make sure that we’ve gotten not only the product itself right, but also the supporting processes as well,” Olson added.

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