Colt Whittall, chief experience officer of the U.S. Air Force, told Nextgov in an interview published Friday that one of the identified needs of the service branch is user experience.
To improve user experience, Whittall suggested several measures such as identifying the right skills, having face-to-face interaction with end users and conducting functional testing with end users.
He also shared his views on DevSecOps and agile development and the association of such concepts with user experience. “I view agile development and DevSecOps as a means to an end. … It’s a way to deliver software faster. It’s certainly a way to deliver it at lower cost. It’s also a way to deliver a better user experience,” he said.
When asked about the programs he is pursuing, Whittall mentioned the establishment of the Ready Operational and Lethal IT organization.
“This is a multiorganization team that we brought together with key senior technology people that know the network and they know the infrastructure and they know all the pieces and parts so that we can lead multiple organizations to go improve the end-to-end experience on the infrastructure,” he said of ROLe IT.