GSA Seeks Industry Info on Human-Centered Design Capabilities

The General Services Administration has asked industry to provide information on capabilities that could help facilitate the delivery of human-centered design support and customer experience services to the federal government.

GSA said Monday industry feedback will inform a forthcoming market report, a federal procurement guide and other future acquisition actions.

The agency asks companies about their capabilities in various CX domains, including measurement, organization and culture, service design, customer research and governance.

The agency’s office of customer experience carried out an analysis of design best practices and CX to come up with the request for information.

Interested stakeholders have until Nov. 18 to respond to the RFI.

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