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Deloitte Reports Top 5 Tech Trends for 2020; Scott Buchholz, Bill Briggs Quoted

Deloitte’s 11th annual technology report has revealed the top five tech trends for 2020, the company announced on Wednesday

"The most successful businesses today are combining cutting-edge technologies like machine learning and IoT with disruptive IT architecture and supercharged talent to create entirely new ways of working – and they already see the benefits," said Scott Buchholz, emerging technologies research director and government and public services CTO at Deloitte Consulting LLP.

Deloitte has hypothesized the collaboration of IT and finance leaders to develop new flexible approaches for funding innovation at the speed of Agile. The five trends the company reported include digital twins, the new role technology architects play in business outcomes, and affective computing-driven "human experience platforms” that have redefined the way humans and machines interact.

The company has outlined digital twin technology as a joint between the physical and digital. The report states that the technology will allow businesses to create new virtual models to optimize processes, products and services. The organizations will integrate IoT, machine learning, advanced computing infrastructure and more to unlock entirely new business models.

In the second trend known as ‘Architecture Awakens,” Deloitte has reported that architecture will become a strategic priority. The company has predicted the architect role will be more nimble, responsive and collaborative. 

Organizations have begun to view technology as a way to gain or lose customer trust and it also reflects back on company brand and loyalty. Deloitte stated that chief information officers (CIOs) will emphasize ethical tech and create processes to help solve ethical dilemmas related to disruptive technologies, as part of the Ethical Technology and Trust trend. 

Deloitte has described the “Human Experience Platforms” trend as the disconnect humans often experience with daily digital interactions. Recently, organizations have started injecting emotional intelligence into their systems. 

The new AI capabilities, including machine learning and voice and facial recognition, will detect and respond to human emotions to create intelligent human experiences that use connections between people, systems, data and products.

The final trend, “Finance and the Future of IT,” states that businesses will become more agile and financial operations will need to support new modes of action. Deloitte has claimed that CIOs and chief financial officers (CFOs) will need to create a new approach to enterprise finance, including reimagining the budget, contracts and capital plans as technology becomes more innovative. 

"Technology is constantly in motion. Executives should take tomorrow's cues from today's trends. 'Horizon next' technologies are evolving out of today's core trends, sometimes in unexpected ways, giving rise to new opportunities," added Bill Briggs, chief technology officer, Deloitte Consulting LLP.

About Deloitte

Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world's most admired brands, including nearly 90% of the Fortune 500® and more than 5,000 private and middle market companies. 

Our people work across the industry sectors that drive and shape today's marketplace — delivering measurable and lasting results that help reinforce public trust in our capital markets, inspire clients to see challenges as opportunities to transform and thrive, and help lead the way toward a stronger economy and a healthy society. 

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