State Dept Eyes Improved User Experience With Cloud Pilots

The State Department has begun allowing some offices abroad to customize their cloud-based applications as part of an effort to improve user experience, FedScoop reported Tuesday.

Brian Merrick, director of the department’s cloud program management office, said one pilot post recently completed the discovery process and the State Department plans to carry out additional pilots in 2020.

“The goal really is to make sure that we can manage a cloud-based environment that will allow us to provide the posts the local configuration capabilities they need to be able to deliver to their business customers, while doing it at an enterprise scale, securely, with a single identity,” Merrick said. “And with a single contract and funding model so that we don’t have the overhead costs.”

He said overseas posts are being selected for the pilot based on several factors, including app maturity, connectivity, austerity and levels of security.

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