IBM Releases IBM Watson AIOps Help CIOs Automate IT Operations for Resiliency; Aaron Levie, Erdem Eskigun, Roland Schuetz Quoted

IBM has announced a broad range of new AI-powered capabilities and services to help CIOs automate IT infrastructures, achieve resiliency against future disruptions and to help reduce costs, the company reported on Tuesday.

“In this new era of remote work, securely sharing and accessing files anytime, and across all your apps, is more important than ever before,” said Aaron Levie, CEO of Box. “We’re thrilled to expand our partnership with IBM to deliver content and collaboration across Watson AIOps, enabling IT organizations and businesses to get work done faster, simpler, and more securely.”

IBM will launch IBM Watson AIOps, a new offering that will integrate AI to automate how enterprises self-detect, diagnose and respond to IT anomalies in real time. The solution will also enable organizations to introduce automation at the infrastructure level and will help CIOs better predict and shape future outcomes, focus resources on higher-value work and build more responsive and intelligent networks.

The offering will be built on the latest release of Red Hat OpenShift to run across hybrid cloud environments and will work with technologies within distributed work environments. It also will collaborate with providers of traditional IT monitoring solutions, such as Mattermost and ServiceNow.

In addition to Watson AIOps, IBM has also released Accelerator for Application Modernization with AI, within IBM’s Cloud Modernization service. The capability will help clients reduce the overall effort and costs associated with application modernization.

It will also provide a variety of optimization tools to enhance the end to end modernization journey and accelerate the analysis and recommendations for various architectural and microservices options.

The accelerator leverages continuous learning and interpretable AI models to adapt to the client’s preferred software engineering practices and stays up-to-date with the evolution of technology and platforms.

“Working with IBM to apply its Watson AI technologies has helped us accelerate how we modernize our Data Science Tool Landscape. We use AI to automate processes that result in benefits such as highly responsive customer care and operational topics. In this way, we are making an important contribution to a solid start after the crisis,” said Roland Schuetz, Executive Vice President and Chief Information Officer of the Lufthansa Group.

In addition to automating IT operations, IBM is announcing a series of new and updated capabilities designed to give CIOs a playbook for operating in this new environment, including Automate Business Planning, Automate Business Operations and Automate Call Centers.

IBM’s fully-integrated data and AI platform, Automate Business Planning, has been updated with a host of new capabilities designed to help business leaders automate the access to critical business-ready data.

The company’s Automate Business Operations has introduced an update to IBM Cloud Pak for Automation, software for designing, building and running automation apps, enables clients to more easily create AI “digital worker” automation solutions.

Automate Call Centers, which has utilized IBM Watson Assistant, an AI-based conversation platform, has also been updated to help intelligently automate the most complex, knowledge-intensive interactions and drive improved customer satisfaction while reducing operating costs.

“IBM Cloud Pak for Data brings together disparate databases from across our company and enables us to test and develop analytics models for projects ranging from inventory replenishment to transportation optimization, sales forecasting, customer return predictions, and supply chain optimization. Now, we can go from idea inception to delivery to business users much quicker,” said Erdem Eskigun, Director, Supply Chain Data Analytics and Operations Research, T-Mobile.

About IBM Think Digital

At Think Digital 2020, IBM will discuss the state of business and the role of critical technologies, such as AI and Cloud, as clients accelerate recovery and digital transformation in the wake of COVID-19.

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