Rimini Street has announced that Kakao, a leading internet and mobile messaging company in South Korea, has switched to Rimini Street support for its Oracle Database, Rimini Street reported on Monday.
“Our strategy is to eventually move Kakao’s existing Oracle Database to an open source database such as MySQL, Maria, or PostgreSQL. Since switching to Rimini Street, we have reduced our database maintenance costs significantly, and my team is now free to focus on other initiatives to improve our business, like this database migration,” said Tonny Yi, head of Kakao’s data platform team.
Rimini Street will provide Kakao with premium, ultra-responsive support for its mission-critical Oracle Database instances for a minimum of 15 years from the time the company transitioned to Rimini Street support with no required upgrades.
Kakao has also reported savings of 50 percent in annual support fees. Kakao will also receive an improved level of support for its databases and control of its IT roadmap. The roadmap has more flexibility with its limited resources, enabling them to divert resource savings to more strategic initiatives across the company.
Kakao currently runs a brand and service portfolio, including mobile messaging with Kakao Talk, gaming, music, e-mail, search and news, providing services to thousands of people daily. Rimini Street, as Kakao's thrid-party support service, will reduce the overall spend for their database support.
“We receive responsive service and expert support from our assigned Primary Support engineer and the team of Rimini Street specialists,” continued Yi.
Rimini Street has provided Kakao a Primary Support Engineer (PSE) who is supported by a team of technical experts with an average of 15 years’ experience in the client’s software environment. Rimini Street engineers will provide support for issues, including support for performance and interoperability issues.
The team will also deliver industry-leading service level agreement of 15-minute response times for critical Priority 1 cases. Rimini Street has provided its clients with uninterrupted support and business continuity, enabled by the company’s globally distributed workforce and its proprietary suite of systems and processes.
“It’s exciting to see Kakao, a company that drives innovation in the mobile internet and messaging space, choose Rimini Street’s support services. By switching to Rimini Street, the Kakao data platform team receives ultra-responsive support for its databases, is no longer reliant on a forced upgrade to retain full support and can execute on its open source transition strategy,” said Hyung-wook Kim, regional general manager, Korea, Rimini Street.
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes.
Over 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider.