Nonprofit Exec John Boerstler Joins VA as Chief Veteran Experience Officer

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John Boerstler
John Boerstler Chief Veteran Experience Officer

John Boerstler, most recently CEO of the nonprofit Combined Arms, has been appointed to lead a Department of Veterans Affairs (VA) office responsible for collecting customer experience data to transform service delivery to former military personnel.

VA named Boerstler as chief veterans experience officer in a series of leadership appointments announced Thursday.

He has led efforts at the Houston-based Combined Arms organization to assist veterans with transitioning into civilian life and helped establish the Lone Star Veterans Association, a nonprofit that provides assistance to post-9/11 service members.

Boerstler served in the U.S. Marine Corps from 1999 to 2007 and supported missions in Djibouti, Jordan, Kenya, Kuwait and Syria. He also participated in a combat tour during Operation Iraqi Freedom as a non-commissioned officer.

The Houston Business Journal recognized him in the publication's list of most admired CEOs for 2020.