Avaya’s “Life and Work Beyond 2020” Survey Reveals Organizations Play Key Role in Individuals’ Well-Being

Avaya’s “Life and Work Beyond 2020” Survey Reveals Organizations Play Key Role in Individuals’ Well-Being
Avaya

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today released the results of a new survey, “Life and Work Beyond 2020: The Change Makers,” examining how attitudes and feelings toward home and work life have changed over the last year. The Avaya survey uncovers a significant happiness gap, with only 27% of respondents saying they were happier in 2020 and 43% saying they were less happy.

The survey also reveals that organizations have the power to increase well-being, with 56% saying hybrid work has the potential to improve their well-being and 79% saying that when engaging with an organization’s contact center, they expect agents to do everything possible to make them happy.

You may also be interested in...

Paul Olexa

USAF Airman Paul Olexa Pitches Idea to Reduce Foreign Debris Threats

Paul Olexa, a 1st class airman from the U.S. Air Force, used his past experience as a factory manager to create a floor mat designed to reduce foreign object debris that threatens aircraft safety. Olexa pitched his “Mag Rug” idea as an entry to the Spark Tank competition that took place in October at Whiteman Air Force Base.