The Internal Revenue Service’s newly established enterprise digitalization and case management office has started to adopt an incremental approach to funding information technology modernization programs, including the digitization of paper-based taxpayer services and consolidation of case management platforms, Federal News Network reported Friday.

The Internal Revenue Service’s newly established enterprise digitalization and case management office is designing information technology pilot projects to improve taxpayers’ experiences by going paperless and streamlining business processes.

The Centers for Medicare and Medicaid Services (CMS) is looking into consolidating its enterprise data in addition to using artificial intelligence and machine learning for fraud detection activities. Bobby Saxon said that the Department of Health and Human Services (HHS) unit intends to implement automation for various agency use cases in three to six months.

The Internal Revenue Service has launched (IRS) a new office to focus on digital transformation and streamlining efforts. Hampden Smith, IRS' deputy chief procurement officer, and Justin Lewis Abold-LaBreche, the agency's director of enterprise case management, will jointly lead the new office.