Tag Archives: ACSI

ACSI Report: Federal Gov’t Satisfaction Declines 1.1% in 2018

U.S. citizen satisfaction of federal government services has dropped by 1.1 percent to 68.9 in the American Customer Satisfaction Index, according to the 2018 ACSI Federal Government Report released Tuesday. The report noted that ACSI conducted interviews for the analysis before the government shutdown, nullifying the shutdown’s impact on the decline in satisfaction until the 2019 report.

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