Tag Archives: call center

The Department of Defense (DoD) has launched its My Military OneSource mobile app that will connect service members and families to support resources. The mobile app will provide a customized way for users to experience the Military OneSource, one of the military’s flagship support programs. DoD’s app will deliver a fast, 24/7 gateway to personalized military benefits, access to experts and guides for the military.

The Government Accountability Office has found that the federal government allocated over $30 billion for telecommunications services and $4 billion for call center operations during fiscal years 2014 through 2018.

Maximus has appointed Michelle Link as Chief Human Resources Officer (CHRO) to support expanding business needs and develop the company’s work culture, effective March 30, 2020, Maximus reported on Friday. 

The General Services Administration has asked federal agencies to participate in a focus group to discuss the development of a follow-on contract vehicle for call center technology platforms and services. GSA said Tuesday it will hold the session on May 18 in Washington with contract specialists and program managers from …

The Department of Veteran Affairs has opened a new call center in Atlanta to provide suicide prevention and crisis intervention services to more veterans in need of assistance. The veteran crisis line satellite office is meant to double VA’s capacity to assist veterans, service members and their family members worldwide …

The Federal Trade Commission and Lockheed Martin have received recognition at an American Council for Technology and Industry Advisory Council event for FTC’s identity theft recovery website developed by Lockheed. Lockheed and FTC received the “Impacter Dynamite Award” at the 2016 ACT-IAC Igniting Innovation Awards event for IdentityTheft.gov, a website that …

The Office of Personnel Management has said the government-wide budget cuts could put the agency behind its target time to process retirement benefits, according to a Federal News Radio article. Jack Moore writes sequestration has cut short the call-center hours of the agency’s retirement services employees from 7:40 a.m. to 5 …