Laura Stanton, assistant commissioner for the office of information technology category at the General Services Administration’s Federal Acquisition Service, said federal agencies that intend to improve citizen experience, increase efficiency and streamline
MoreThe Department of Veterans Affairs is set to add a set of customer experience principles to the core values and characteristics section of its Code of Federal Regulations, Nextgov reported Friday. “Maintaining
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The Office of Management and Budget has proposed the establishment of a public-private partnership center to help federal agencies improve the delivery of services to citizens and oversight of public resources as
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