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Tag Archives: citizen experience

VA Incorporating Customer Experience Principles Into CFR’s Core Values Section

The Department of Veterans Affairs is set to add a set of customer experience principles to the core values and characteristics section of its Code of Federal Regulations, Nextgov reported Friday. “Maintaining a sustained organizational commitment to, and institutionalized focus on, the voice of the customer is a critical component of modernizing VA to meet the needs and expectations of veterans, their families, caregivers and survivors,” according to the final rule scheduled for publication on Federal Register Monday.

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White House Reorganization Plan Calls for Public-Private Partnership to Facilitate Citizen Service Delivery

The Office of Management and Budget has proposed the establishment of a public-private partnership center to help federal agencies improve the delivery of services to citizens and oversight of public resources as part of a governmentwide reorganization plan, Government Executive reported Thursday. The report “Delivering Government Solutions in the 21st …

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